Location: Federalway - Department: Engineering

JOB DETAILS
Adgo.tv is one of the fastest growing online media advertisement agency. We proudly offer the most aggressive payout structure in the industry and look at our publishers as valued partners. Adgo.tv emphasis on serving both publishers and advertisers with quality on both spectrums of the industry. Our business is dedicated to impacting the lives of people across the globe with improved analytics and high level marketing solutions. As a Technical Support Representative you will be responsible for providing telephone and email support for both our valued partners and internal staff.

 - Assisting partners with technical issues
 - Analyze and troubleshoot moderately to complex issues / problems
 - Documenting and reviewing solutions to common problems.
 - Writing and publishing questions and answers for the company’s knowledge base
 - Beta testing software programs

As noted we are looking for a ROCKSTAR, this means you have the right stuff. You are a go getter and require little to no direction when it comes to using your time wisely. You must have the ability to demonstrate working knowledge of both Mac OS and MS OS systems and networking basics.

REQUIREMENTS
Excellent English and communication skills (both oral and written) are a must. The ability to work with our international team and non-US partners is essential, fluency in a foreign language is a plus

Foreign Languages
 - French
 - German
 - English
 - Spanish
 - Dutch

*Experience in Tech Support and/or Customer Service Call Centers or Help Desk preferred.
*Experience supporting in both Mac OS and Microsoft a must
*Bachelor’s degree in IT is preferred but not necessary.

Location: Federalway - Department: Engineering

JOB DETAILS
Adgo.tv has an exciting opportunity in our Federal Way, WA office as a Customer Service Representative.The role of the candidate is to provide outstanding customer service by creating and maintaining a positive experience between all those that interact with adgo.tv. You are the front line and the face and voice of our organization. While working in a fast paced telephone and email environment, you will handle inquires and help direct questions to the correct corresponding departments with adgo.tv. This position will also require you to help troubleshoot any billing/payment issues with both our publishers and suppliers.

REQUIREMENTS
You will have a strong can do attitude and an empathetic view. At adgo.tv, our partners will always be our first priority and you will need to express this philosophy throughout every interaction.